Customer Survey

With nearly 50 years of experience focused entirely on developing the highest quality industrial bolting systems, HYTORC is the most trusted name in the industry. We are consistently improving upon existing products, and developing new tools, based on feedback from the people that use our tools every day.

1. What is your overall satisfaction with ...*

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
HYTORC Products?	1. What is your overall satisfaction with ...: HYTORC Products? (Very Unsatisfied)	HYTORC Products? (Unsatisfied)	HYTORC Products? (Neutral)	HYTORC Products? (Satisfied)	HYTORC Products? (Very Satisfied)
HYTORC Services?	HYTORC Services? (Very Unsatisfied)	HYTORC Services? (Unsatisfied)	HYTORC Services? (Neutral)	HYTORC Services? (Satisfied)	HYTORC Services? (Very Satisfied)

2. How satisfied are you with HYTORC 's product and services in the following areas?*

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Value for the price	2. How satisfied are you with HYTORC 's product and services in the following areas?: Value for the price (Very Unsatisfied)	Value for the price (Unsatisfied)	Value for the price (Neutral)	Value for the price (Satisfied)	Value for the price (Very Satisfied)
Quality	Quality (Very Unsatisfied)	Quality (Unsatisfied)	Quality (Neutral)	Quality (Satisfied)	Quality (Very Satisfied)
Usage experience	Usage experience (Very Unsatisfied)	Usage experience (Unsatisfied)	Usage experience (Neutral)	Usage experience (Satisfied)	Usage experience (Very Satisfied)
Ability to meet needs	Ability to meet needs (Very Unsatisfied)	Ability to meet needs (Unsatisfied)	Ability to meet needs (Neutral)	Ability to meet needs (Satisfied)	Ability to meet needs (Very Satisfied)

3. How satisfied are you with your business relationship with HYTORC in the following areas?*

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Flexibility of pricing	3. How satisfied are you with your business relationship with HYTORC in the following areas?: Flexibility of pricing (Very Unsatisfied)	Flexibility of pricing (Unsatisfied)	Flexibility of pricing (Neutral)	Flexibility of pricing (Satisfied)	Flexibility of pricing (Very Satisfied)
Flexibility of terms and agreement	Flexibility of terms and agreement (Very Unsatisfied)	Flexibility of terms and agreement (Unsatisfied)	Flexibility of terms and agreement (Neutral)	Flexibility of terms and agreement (Satisfied)	Flexibility of terms and agreement (Very Satisfied)
Purchase experience	Purchase experience (Very Unsatisfied)	Purchase experience (Unsatisfied)	Purchase experience (Neutral)	Purchase experience (Satisfied)	Purchase experience (Very Satisfied)
After-sale support and relationships	After-sale support and relationships (Very Unsatisfied)	After-sale support and relationships (Unsatisfied)	After-sale support and relationships (Neutral)	After-sale support and relationships (Satisfied)	After-sale support and relationships (Very Satisfied)
Repeat purchase experience	Repeat purchase experience (Very Unsatisfied)	Repeat purchase experience (Unsatisfied)	Repeat purchase experience (Neutral)	Repeat purchase experience (Satisfied)	Repeat purchase experience (Very Satisfied)

4. Compared to alternative products, how would you rate HYTORC?*

	The competitors are better	Equal to competitiors	HYTORC provides better value
Please indicate	4. Compared to alternative products, how would you rate HYTORC?: Please indicate (The competitors are better)	Please indicate (Equal to competitiors)	Please indicate (HYTORC provides better value)

5. Would you purchase additional or related products from HYTORC?*

	0 Not at all likely	1	2	3	4	5 Neutral	6	7	8	9	10 Extremely Likely
How likely?	5. Would you purchase additional or related products from HYTORC?: How likely? (0 Not at all likely)	How likely? (1)	How likely? (2)	How likely? (3)	How likely? (4)	How likely? (5 Neutral)	How likely? (6)	How likely? (7)	How likely? (8)	How likely? (9)	How likely? (10 Extremely Likely)

6. Would you recommend the HYTORC products or services to someone else?*

	0 Not at all likely	1	2	3	4	5 Neutral	6	7	8	9	10 Extremely Likely
How likely?	6. Would you recommend the HYTORC products or services to someone else?: How likely? (0 Not at all likely)	How likely? (1)	How likely? (2)	How likely? (3)	How likely? (4)	How likely? (5 Neutral)	How likely? (6)	How likely? (7)	How likely? (8)	How likely? (9)	How likely? (10 Extremely Likely)

7. How often do you use HYTORC products and services?*

	Daily	Once a week or more	Two or three times a month	Several times a year	Once a year	Other
How often?	7. How often do you use HYTORC products and services?: How often? (Daily)	How often? (Once a week or more)	How often? (Two or three times a month)	How often? (Several times a year)	How often? (Once a year)	How often? (Other)

8. How long have you been using HYTORC products and services?*

	Less than 1 month	Between 1 and 6 months	Between 6 and 12 months	1 year or longer
How often?	8. How long have you been using HYTORC products and services?: How often? (Less than 1 month)	How often? (Between 1 and 6 months)	How often? (Between 6 and 12 months)	How often? (1 year or longer)

9. Have you experienced any problems using HYTORC products and services?*

Yes No

9b. Were the problems solved to your complete satisfaction?

	Yes by a HYTORC representative	Yes by myself	Not yet
Please indicate	9b. Were the problems solved to your complete satisfaction?: Please indicate (Yes by a HYTORC representative)	Please indicate (Yes by myself)	Please indicate (Not yet)

10. How did you hear about HYTORC?*

	Social Media	Newspaper	Magazine advertisment	Word of mouth	Other
Please indicate	10. How did you hear about HYTORC?: Please indicate (Social Media)	Please indicate (Newspaper)	Please indicate (Magazine advertisment)	Please indicate (Word of mouth)	Please indicate (Other)